Every Elemental Horizons product is built to the highest possible standards of quality, strength and durability. We use only the highest quality materials and craftsmanship and each product is rigorously inspected for quality before it leaves our shop.
Because of the rigorous process of design, development, and construction that goes into our products, we stand behind each of them 100% and offer our customers a comprehensive warranty. After all, we understand that in the wilderness sometimes “stuff happens”.
At Elemental Horizons our products are made with an excellent mix of light weight and durability and we stand behind them 100%. All Elemental Horizons products are warranted to the original owner against defects in materials and workmanship. If any of our products happen to fail due to manufacturing defects, Elemental Horizons will repair or replace the product free of charge at our discretion. If repairs are needed due to improper use, accidental damage, or general wear and tear, the product owner will be charged for labor and materials.
All packs returned for warranty issues MUST be cleaned prior to return.
Please keep in mind that Elemental Horizons products are constructed of lightweight and ultralight materials and as such require a certain amount of care and responsibility by the owner. Our products will last a lifetime when treated with an understanding of the trade-offs inherent in using lighter weight materials.
If you have any questions please contact our customer service department and we will be happy to assist you.