Your Privacy is important.  In an effort to better help you understand the options that are available to you, we are publishing this policy statement.  Below you will find information about the data we collect, how it is used and the choices you can make to control how that data is used.

The information we collect

This notice applies to all information collected or submitted on the Elemental Horizons website. 

In operating our store it is essential for us to capture some information about your device in order to provide you with the best quality experience as you navigate and interact with our site.  The information we capture may include ip address, time and date stamps, which pages you view on our website, how you traveled to our website, and how long you visited.  This information is gathered using cookies and is not associated directly with your personal information. 

When you order products, make requests, or register to receive materials these pages collect information including your name, billing/shipping address, phone number, email address,  ip address, country location and credit/debit information (for purchases only). 

How we use information

The information we gather when you create your user account and place an order on our website is solely used to process your payment and to communicate with you on matters directly related to your order.  We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726 Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we will only use accredited companies to process your credit card information. For this reason we have chosen to work with PayPal as our payment processing service.
  • Shipping: ​We integrate with the US Postal Service and Fed Ex to fulfill your orders.

Partnering with highly specialized external companies allows us to focus on what we do best: designing and building the best possible products which enable you to get out and enjoy the world's wild spaces.

As a visitor to our site you may also choose to subscribe to our email newsletter list.  This can be done through the website or as part of the registration process.  You may choose to unsubscribe to this service at any time.

The aggregate information captured by cookie technology on our site is used to help us better understand our customers so we may improve our website, and to offer special promotions to our customers and newsletter subscribers.

We do not share your information with any third party entities.

How you can control your information

You can access your account information at any time simply by logging into the website and clicking "My Account".  In your account you can view and edit all of the personally identifiable information we collect including, name, billing/shipping address, email address, phone number, and login information.  If at any time you wish to have your account removed from our site, you may contact our customer service department and we will be happy to assist you.