We are working diligently to ship all orders as quickly as possible. However all shipping carriers are experiencing delays. No ground or express service transit estimates can be guaranteed. Please expect longer transit times and plan ahead.
At Elemental Horizons we strive to provide the best possible customer service. As part of this commitment we will do our best to ship your order as quickly as possible. Because of the custom built nature of some of our products, lead time for some orders can be longer depending on the time of year and sales volumes. If you have questions regarding the lead time for your order, please feel free to contact our customer service department and we will give you an estimated ship date for your order.
We generally ship all orders via USPS Priority Mail, however from time to time we may also use Fed Ex Ground shipping. Rates and delivery times vary from service to service depending on the weight, size, and distance to the destination, see the chart below for general time and cost estimates. All packages over $100 will be insured and shipped signature required. Please provide an address where someone will be available to sign for the package. NOTE: We will not ship to any non-US Postal Service PO Box address.
International orders: Due to international shipping issues related to the global COVID 19 pandemic, we cannot ship internationally at this time and do not accept orders from outside he United States. Due to high rates of fraud with international shipping consolidation services, we WILL NOT ship to any such service. Any order placed through or using one of these services will be immediately canceled and refunded. We continue to monitor the international shipping situation and encourage international customers to contact customer service with any questions.
Please contact customer service here with any questions.
|Domestic Shipping Rates and Times|
(2 - 6 Business Days Via USPS First Class Mail, Priority Mail or Fed Ex Ground)
|$0.00 - $5.00||$4.50|
|$5.01 - $50.00||$8.00|
|$50.01 - $100.00||$10.00|
|$100.01 - $200.00||$14.00|
|$200.01 - $400.00||$25.00|
|$400.01 and Over||$30.00|